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DX2 smartwatch not connect to computer

Hi, I have been trying to connect my son's DX2 smart watch to the PC, even though it shows on the screen of the watch that it is "connecting...", then " charging...", but when I try to use the Vtech download center, it just said, no device is detected. 



2 people have this problem

I don't know how to

I can't download anything on  my smartwatch


Swapping USB cables worked for me. One was a cheap cable that didn't support data (charge only). When I grabbed a better quality cable I was able to copy the files like any camera (no additional software needed, just a file manager). 

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