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DX2 smartwatch not connect to computer

Hi, I have been trying to connect my son's DX2 smart watch to the PC, even though it shows on the screen of the watch that it is "connecting...", then " charging...", but when I try to use the Vtech download center, it just said, no device is detected. 

Any help on this Alice? I've got the exact same problem

Did you manage to fix this problem? I have the exact same problem, Help please

I have the same problem where the watch will charge but will not be recognised as a drive. Please can we get assistance? 

I have exactly the same problem - my son's DX2 kidizoom watch connects then instantly goes to 'charging' mode.

I have a Macbook Pro with MacOS Catalina 10.15.4. I'm happy to help troubleshoot (I'm an IT professional) if anyone from VTech support would like to contact me..



I have the same problem too. Dell desktop PC. Has anyone got this to work?

We solved this issue by using a different micro USB cable. Some USB appear to only be for power, while other supply power and data transfer.

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