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DX2 smartwatch not connect to computer

Hi, I have been trying to connect my son's DX2 smart watch to the PC, even though it shows on the screen of the watch that it is "connecting...", then " charging...", but when I try to use the Vtech download center, it just said, no device is detected. 

Any help on this Alice? I've got the exact same problem

Did you manage to fix this problem? I have the exact same problem, Help please

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