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VTech My Playful Kitten doesn’t work with wand

The wand does nothing with the cat. Have tried changing batteries to all kinds - all new, and didn’t help. I read someone else say theirs did exactly the same. It also times out super quickly. It was a birthday present for my daughter and what a freaking disappointment. Absolutely appalled that each product isn’t clearly tested beforehand. I don’t think it was ever meant to work with the wand.
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